by Ernesta Rossi | Oct 29, 2013 | Ernesta, Social Media, Social Media Training |
In recent blog posts, Twitter for Customer Service – Questions from the Front Line Question 1 and Question 2, we shared some common questions raised by attendees during a recent Twitter for Customer Service training session. The third question that seemed to be...
by Ernesta Rossi | Oct 22, 2013 | Blog, Content Creation, Content Marketing, Ernesta |
It is often said that smart technology, efficient processes and great people are what it takes to create and sustain a remarkable organization. There’s a tendency for some organizations to lean on their engineers – those at the cutting edge of their I.P. – to...
by Ernesta Rossi | Sep 13, 2013 | Social Media, Social Media Training |
In a recent blog post, Twitter for Customer Service – Questions from the Front Line #1, we shared some common questions we received from attendees during one of our recent Twitter for Customer Service sessions. The second most asked question was: “Must we...
by Ernesta Rossi | Aug 23, 2013 | Social Media, Social Media Training |
The Advantis team recently delivered our ‘Twitter for Customer Service’ training session to front-line customer support personnel at a municipal transit organization. Over the three-day training session many questions were raised by attendees – in particular they were...
by Ernesta Rossi | Dec 10, 2012 | Blog, Media Relations, Social Media |
The Advantis team recently returned from yet another successful content creation and development project and we’d like to share some key learnings. A long-time client invited us again to join them at Autodesk University 2012 to secure media coverage, to create content...